FAQ & terms of purchase
About Feel Good Jewelry
The company is based in Stockholm, the delivery is handled and sent within the area. Feel Good Jewelry does not have a physical store, but sales take place through the web store at feelgoodjewelry.se. Org number: 200107254401.
Contact Feel Good Jewelry
If you wish to get in touch, you can email info@feelgoodjewelry.se with your case and contact details or fill out the contact form which you can find HERE. You will receive a response within 1-2 business days.
Charm change
Have you found a bracelet you want but want a different charm? Get in touch with your request and we will adjust it to your preferences.
Ordering
An order confirmation is sent to your email address when you have completed an order at checkout. The order confirmation shows the information about your order, price, selected billing and delivery address. Send an email to info@feelgoodjewelry.se if you see that something is incorrect in the order confirmation.
Delivery and shipping
Your order is dispatched within 2 working days and delivered within 2-3 working days. If an order is placed on a holiday, it will be sent on the following Monday. Delivery takes place with PostNord and can be tracked. You will receive a confirmation that the package has been sent, where you can also follow your order using a tracking link. If you shop for at least SEK 299, shipping is included in your order, otherwise the shipping cost is SEK 49. Orders are only shipped within Sweden.
Have you not received your package?
The shipping is handled by PostNord and a tracking link is sent when the order is shipped. If you have questions about your package, contact PostNord customer service for further assistance.
Payment method
If you have paid with Klarna and need support for returns or other questions, contact Klarna's customer service . You can find your purchases with Klarna in the Klarna app.
Right of withdrawal
If you cancel an order, you have the right by law to return your item within 14 days, from when you received the ordered item. Email info@feelgoodjewelry.se or fill in the contact form if you regret a purchase and include your name, address, order number. Clearly write which products the return applies to if you have ordered several products. You are responsible for the shipping cost for the return and that it is shipped in the original packaging. We reserve the right to deduct a portion of the refund corresponding to the decrease in value compared to the original value of the item if the product has been used or is damaged.
Product complaint
If the product is defective or incorrect, complaints must be made by emailing info@feelgoodjewelry.se or filling in the contact form with as clear and detailed information as possible. Include order number and your contact information. We always try to deliver a new product, but should that not be possible, you will be refunded according to the Consumer Protection Act. We bear the cost of return shipping in the event of approved complaints. However, we reserve the right to reject a complaint if it is established that the product is not faulty according to current consumer protection legislation. When it comes to complaints, we follow the guidelines from the General Complaints Board, which can be found on the website arn.se.
Storage of Cookies
Storing Cookies on this website means that certain information is saved. Cookies are used to collect and store data about behavior and preferences on the website. By using cookies, we as an e-commerce company can improve the user experience by customizing content and performing analysis of the website's performance. Visitors to the website must be informed and consent to the use of cookies in accordance with applicable data protection laws and regulations.
Personal data
When you shop at Feel Good Jewelry, you agree to the processing of your personal data and our data protection policy. The personal data is only relevant for the purpose, we do not collect more data than is necessary to handle your order and order. We protect your privacy and never sell or share your data with third parties without a valid legal reason. Feel Good Jewelry is responsible for processing the personal data you provide as a customer. We use your personal data to manage your order and also to customize marketing based on your individual needs if you have chosen to subscribe to newsletters or promotional offers. The personal data is stored and processed in accordance with the Data Protection Regulation (GDPR). Should you request an extract of the information we have stored about you, you have the right to it. Contact us and we will assign you an electronic statement.
Newsletter
If you subscribe to the Feel Good Jewelry newsletter, we keep you informed and updated about news and offers for marketing purposes.
Litigation
If it is not possible to resolve a dispute amicably with Feel Good Jewelry, which we always strive for. As a customer, you can contact the General Complaints Board (ARN) by visiting their website at arn.se. In the event of a dispute, we will follow the decision of ARN or the corresponding dispute resolution body. Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted according to Swedish law.